These words, from former Secretary of State Madeline Albright, were delivered to her students when coaching them that in business and in life, sometimes silence was not an option. If you are lucky enough to see the exhibit or get your hands on the book,
Read My Pins, you will be inspired by her intelligence and force of will. Imagine if you could wear a pin to signify your starting point in a negotiation with your recalcitrant child, clueless boss or somewhat imperfect significant other.
What would you choose - butterfly, dragon, a turtle? Would it be a spider for one of those "rare days when I feel devious" or - one of my personal favorites - a Stetson hat signifying a bad hair day?
What spirit needs to be conjured up for a successful negotiation? Let's take a lesson from Madeline and please, don't be afraid to interrupt if the conversation is going nowhwere.
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